Terms & Conditions

1. Booking & Confirmation

All travel arrangements are subject to availability and confirmation. A quotation or enquiry does not constitute a confirmed booking until the required arrangements and payment conditions have been agreed with the client.

2. Quotations & Prices

Quotations are prepared according to the itinerary, services, accommodation, transportation, permits and other arrangements requested by the client. Prices may change before confirmation where supplier prices, government charges, park fees, permits, taxes or other operational costs change.

3. Payment

Payment requirements and deadlines will be communicated to the client during the booking process. A booking may require a deposit or full payment depending on the service and supplier conditions. The applicable payment terms will be confirmed before the booking is finalized.

4. Cancellation & Refunds

Cancellation and refund conditions depend on the services booked and the policies of relevant suppliers, including accommodation, airlines, park authorities, permits and other third parties. The applicable cancellation conditions will be communicated to the client before or during confirmation of the booking.

5. Changes to a Booking

Requests to change dates, destinations, accommodation, transportation or other services should be made as early as possible. Changes are subject to availability and may result in additional charges from Kilimanjaro Travel or third-party suppliers.

6. Itinerary Changes

Travel plans may occasionally need to change because of weather, road conditions, safety considerations, wildlife conditions, government regulations, park rules, supplier availability or other circumstances beyond our reasonable control. We will make reasonable efforts to provide suitable alternatives.

7. Kilimanjaro & Mountain Treks

Mountain trekking involves physical activity and changing weather and environmental conditions. Clients are responsible for honestly communicating relevant health, fitness and medical information to the appropriate travel professionals and following instructions provided by guides and park authorities.

8. Safari & Wildlife Activities

Wildlife sightings cannot be guaranteed. Safari routes and activities may change depending on wildlife movement, weather, road conditions, park regulations and safety considerations. Guests must follow the instructions of guides and respect wildlife and protected areas.

9. Accommodation

Accommodation is subject to availability. Where a selected property is unavailable, a suitable alternative of comparable standard may be offered, subject to availability and applicable price differences.

10. Transport & Flights

Transportation and flight arrangements may be operated by independent third-party providers. Their schedules, policies, delays and cancellations may be outside our control. Clients should allow appropriate time for connections and transfers.

11. Travel Documents & Visa

Clients are responsible for having valid passports, visas, permits, vaccination certificates where required, travel insurance and any other documents required for their journey. Entry requirements should be checked with the relevant authorities before travel.

12. Travel Insurance

Appropriate travel insurance is strongly recommended. Depending on the trip, insurance should consider medical treatment, emergency evacuation, cancellation, delays, baggage and other travel-related risks.

13. Children & Minors

Parents or legal guardians are responsible for children travelling with them and must ensure that the selected activities are appropriate for the children's age, health and ability. Certain activities may have additional age or safety requirements.

14. Client Responsibilities

Clients are expected to provide accurate booking information, follow reasonable safety instructions, respect local laws, communities, cultures, wildlife, guides and service providers, and behave responsibly throughout their trip.

15. Health & Safety

Clients should consider their personal health and fitness before participating in activities. Where appropriate, clients should seek professional medical advice before travelling or taking part in physically demanding activities.

16. Third-Party Suppliers

Some services may be provided by independent hotels, transport companies, airlines, guides, park authorities and other suppliers. Their terms, operational procedures and availability may apply in addition to these terms.

17. Force Majeure

Kilimanjaro Travel cannot be held responsible for circumstances beyond its reasonable control, including severe weather, natural disasters, epidemics, government restrictions, civil disturbances, transport disruptions, changes in park regulations or other unforeseen events.

18. Liability

Kilimanjaro Travel will take reasonable care when arranging travel services. However, we are not responsible for losses, delays, injuries, cancellations or expenses resulting from circumstances beyond our reasonable control or from the acts or omissions of independent third-party suppliers, except where liability cannot legally be excluded.

19. Privacy & Personal Information

Information provided through our website, enquiry forms, booking forms or other communication channels may be used to process enquiries, arrange bookings and provide travel services. Personal information will be handled responsibly and for legitimate business purposes.

20. Complaints

If a client has a concern during a trip, the issue should be reported to our team as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve the matter promptly.

21. Governing Law

These terms are intended to be interpreted in accordance with the applicable laws and regulations of the United Republic of Tanzania. Nothing in these terms is intended to remove any rights that cannot legally be excluded.

22. Contact Information